Why did an optimization run fail?
Runs can fail when a YouTube URL is unavailable, captions cannot be read, or the source input is too thin. Try again with a public URL and enough context.
Support center
Help for your YouTube SEO workflow
Find answers about optimization runs, account settings, usage, and getting the most reliable outputs from Optofriend.
Fastest ways to get unstuck
Start with the area closest to your issue. Each path maps to a common dashboard or public tool workflow.
Optimization quality
Share the video URL, selected tool, and the output that missed the mark.
Run status
Include the run type, approximate time, and whether the job is pending, failed, or completed.
Usage and billing
Send the plan name and what you expected to happen with credits or billing.
Contact details
What to include in a support request
A little context helps us reproduce the issue quickly and reply with a useful answer instead of another round of questions.
Your input
Paste the YouTube URL, draft title, or description notes you used.
The tool
Tell us whether it happened in full optimization, titles, descriptions, or keywords.
The result
Include what you expected and what the generated output did instead.
Account context
If signed in, mention your account email and plan so we can find the run history.
Common questions
Answers for the workflows creators hit most often.
Where do I find previous outputs?
Signed-in users can open the dashboard to review recent optimization runs, statuses, inputs, and generated results.
Can I edit generated metadata?
Yes. Treat each result as a strong starting point, then adjust voice, brand terms, and channel-specific phrasing before publishing.
How do I reset my password?
Use the forgot-password link on the sign-in page. We will send reset instructions to your account email.
How do I manage billing?
Open your account menu from the dashboard and choose Billing when your subscription is connected to Stripe.
What makes better outputs?
Use a specific video URL or detailed notes. Stronger source context produces more grounded titles, descriptions, and keywords.
Still need help?
Send us the tool, input, and result details. We will use that context to troubleshoot quickly.
Contact Support